NORMS & PROCEDURES
Uncompromising commitment to Quality, Safety, and Global Compliance.
Our operations are governed by a rigorous framework of international standards, ensuring integrity and reliability in every transaction.
1. QUALITY ASSURANCE & PRODUCT INTEGRITY
1.1 Comprehensive Testing & Certification
Every cargo undergoes a rigorous multi-stage testing process by globally recognized agencies (SGS, Intertek, Bureau Veritas). This includes Pre-Shipment Inspection (PSI), sealed sampling retained for 90 days, and full-spectrum laboratory analysis (ISO 8217, ASTM).
1.2 Product-Specific Handling Standards
Strict adherence to JIG Guidelines for Aviation Fuels, EN590/ASTM D975 for Diesel, and precise temperature control for Heavy Fuel Oils to prevent thermal degradation.
1.3 Non-Conformity Management
Immediate quarantine of affected batches, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA) implementation before release.
2. HEALTH, SAFETY, SECURITY & ENVIRONMENT (HSSE)
2.1 Operational Safety Framework
Aligned with ISO 45001. Includes strict Permit to Work (PTW) systems, mandatory task-specific PPE, and regular Emergency Response Plan (ERP) drills.
2.2 Environmental Protection
Committed to ISO 14001 with a Zero Spill Policy, utilizing secondary containment systems and Vapor Recovery Units (VRU) to minimize emissions.
2.3 Asset Integrity Management
Preventive maintenance schedules and corrosion control (cathodic protection) for all tanks and pipelines.
3. COMPLIANCE, ETHICS & GOVERNANCE
3.1 KYC & Due Diligence
Stringent Counterparty Due Diligence (CDD) including identity verification, beneficial ownership checks, and financial health assessments.
3.2 AML & Anti-Bribery
Real-time transaction monitoring and zero tolerance for bribery, aligned with UK Bribery Act and US FCPA. Confidential whistleblowing channels available.
3.3 Contractual Compliance
Clear definition of risk transfer using INCOTERMS 2020. Meticulous documentation accuracy to prevent customs disputes.
4. LOGISTICS & SUPPLY CHAIN SECURITY
4.1 Marine Operations
Full adherence to ISGOTT. Strict ship vetting (SIRE inspections) and STS operations under qualified Mooring Masters.
4.2 Land Transport
GPS tracking, speed monitoring, and mandatory HAZMAT certification for all drivers.
4.3 Inventory Control
Daily tank gauging and strict investigation of any stock discrepancies exceeding 0.3% industry tolerance.